An organization experiencing extremely high turnover, we partnered to examine the employee experience and uncover the current state. Utilizing our immersive discovery approach, insights survey tool, and conducting focus groups across the country, we provided our findings to their team, organization leaders, and Board of Directors. From these findings, we re-engaged to map the desired state of their candidate and employee experience, define their cultural attributes/values and attribute them to moments along the experience journey, provide a build-out of their culture guide, and produce videos supporting this new culture and employee experience. This led to an organization-wide re-onboarding into this new set of cultural norms and experience expectations. This project was particularly impactful due to the organization’s high number of customer-facing roles, creating a direct relationship between an optimized employee experience and a positive customer experience.

We partnered with this international organization to uncover the employee experience of their 6,000 North American team members. Driven by a desire to align and engage their employees with their vision for a modernized and digitized future state, we utilized our immersive discovery approach, insight survey tool, and conducted focus groups across the country. We delivered an experience map and Employer Value Proposition (EVP) statements to attract and retain talent that align with the organization’s exciting future, and are currently working through our recommended next steps with their team to roll-out experience optimizations.