"Communication has to change in terms of content and the way we communicate (empathy) and the tools."

"You can gain or lose customers based on how you’re treating people."

"We as leaders need to make sure our employees are not connected 24/7. Its not healthy. We need to disconnect and be with our families."

"There is no one size fit all, focus on what works for you and your organization and not others."

"Put in group meetings that are truly social - not work related and take into account generational and personality aspects."

"Why are you trying to figure out what your employees problems are, why don’t you ask them. Ask them. Stop problem solving and ask them what they need."

"You have to be more flexible… and mindful about different people's work experiences and home realities. You have to look at them even more as the whole person to ensure they're not marginalized because they can't commit to the same digital commitment that others might be able to."

"There's probably never been a better time to put {employee experience} under the microscope and try to drive something really powerful to humanize what work is."

"We need to make sure the understanding of technology, the availability of technology, and the embracing of technology happens."

"It’s very important to have a workforce that is able to leverage the benefits of different experiences and to be able to work together."

"It's important to make sure our own client base is representative of what we want our company to be as well."

"If you show people that there’s a path they can take, that’s really important."

"Looking internally at the people you have and what’s important to them has to happen first."

"Flexibility is about providing the options that fit both the employer and the employee."

"We have to be flexible enough to listen and to understand what our workforce wants."

"We have to start actually asking our employees questions and paying attention to what they have to say and what their concerns are."

"One awesome conversation that is coming out of the ability to work from home is not just where you work but it’s when and how you work."

"The first thing that employers need to figure out is if returning people to the workplace is needed."

"Have a game plan in terms of what skills you need to be coming back into your workplace."

"We all have to be prepared for a workforce that is going to be much more psychologically vulnerable than they’ve ever been before."

"We’re going to start seeing different types of candidates coming through the pipeline than what you saw before and this is a really good time to rethink what your talent strategy is."

"COVID-19 has really opened the eyes of people about needing technology. people want to be connected to people and that’s what technology is offering the ability to do."

"Organizations can focus on building a level of psychological safety. Communicate with your people more. Give them the sense of connectedness and belonging that they’re probably striving for right now. "

"At a minimum, don’t underestimate the importance of communicating with your employees, thanking them for being there and just going with the flow. Make sure they know about the resources that are available."

"We really do need organizations who have leaders that create an environment where employees really feel empowered and free to talk to any level of employee."

"Prioritizing employee wellbeing to cater to individual physical, emotional and financial wellbeing and mental health is something that can be really useful and helpful to employees. One solution may not work for all."

"If you’re reinforcing your values it’s going to pay off by building trust and respect and loyalty of both your people and your customers."

"Don’t lose sight of the struggles of everyone in your workplace right now."

"It’s never going to be a post COVID. I do truly really hope, at the end of the day, this is the beginning of global social justice and change."

"It is never impractical to listen."

“People don’t trust you because you say you can be trusted, people trust you because you show them you’re trustworthy.”